Refund Policy

1. 7-day refund window

If you are not satisfied with Reading In Levels Pro, you can request a full refund within 7 days of any subscription charge, including your first payment and renewals.

Refunds are not automatic. Contact us within the 7-day window and our team will review and process your request.

2. How to request a refund

Send your request through the contact page or by email and include:

• The email address of your Reading In Levels account.
• The date of the charge and your plan (Pro Monthly or Pro Yearly).
• A short reason for the request, which helps us improve the service.

3. Processing time

Approved refunds are returned to the original payment method. Depending on your bank or card issuer, the funds usually appear within 5–10 business days.

Once a refund is issued, Pro access for the refunded billing period ends and your account returns to the Free plan. Your account and learning history are not deleted, but Free plan limits apply.

4. Cancelling your subscription

You can cancel Pro at any time from subscription management. Cancelling stops future renewals, and you keep Pro access until the end of the current billing period.

Cancelling alone does not trigger a refund. If you were charged within the last 7 days and want your money back, please send a refund request as well.

5. Non-refundable cases

Unless required by applicable law, refunds are generally not available in the following cases:

• Requests made more than 7 days after the relevant charge.
• Unused time remaining in a billing period after cancellation, outside the 7-day window.
• Accounts suspended for violating the Terms and Conditions.
• Repeated refund requests that indicate abuse of this policy.

6. Billing errors

If you were charged twice, charged after cancelling, or see a charge you do not recognize, contact us right away. Verified billing errors are refunded in full regardless of the 7-day window.

7. Switch offer refunds

Partial refunds issued under the Switch offer are reviewed separately under that program's conditions, as described on the Switch offer page.

8. Purchases through third-party stores

If you subscribed through a third-party app store, refunds are handled by that store under its own policies. We can guide you through the request process if needed.

9. Your legal rights

This policy does not limit any rights you have under applicable consumer protection law. Where local law grants you additional rights, those rights take precedence.

10. Changes to this policy

We may update this Refund Policy from time to time. Changes apply to charges made after the updated version is posted on this page.